Submit a ticket and get help from one of our team members :)
We are always happy to help!

Go Back to NeuroActive

NeuroActive

<p dir="ltr" id="isPasted" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes!&#xA0;<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We have an awesome rewards program that makes shopping with us that much better! You can access our rewards program from the widget (popup) at the bottom left of your screen that says &#x201C;EARN REWARDS&#x201D;&#xA0;<p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All customers are automatically signed up for our rewards program when creating an account on our store.

Yes!. We have an awesome rewards program that makes shopping with us that much better! You can access our rewards program from the widget (popup) at the bottom left of your screen that says “EARN REWARDS”. All customers are automatically signed up fo

Do you have a rewards program?

Rewards Program

How do i create an account?

I cant login to my account?

How do i reset my account password?

My Account & Profile

How to place an order?

How to track and trace my order?

How long does delivery take to get my order?

Where is my order & why has it not arrived yet?

I received the wrong order or items?

Can i change or modify my order?

Orders

Where do you source your products from?

Where can i buy your products from?

How do i know your products are legit & safe?

What are Nootropics?

What are adaptogens?

Best products for ADHD or ADD?

Are your products Halal Certified?

General Product Information

What is the warranty on the red light devices?

Why do some LEDs on my Red Light Device look like they aren’t working?

What is red light therapy?

Is red light therapy safe?

How often should I use red light therapy?

How long does it take to see results from red light therapy?

Is the Face & Neck Mask wireless, and how long does the battery last?

How much electricity does the 300W Red Light Therapy Panel consume?

Does the 300W panel emit EMF?

Is it necessary to wear eye protection?

Can I use only red light or only blue light with the LED Light Therapy Wand?

What happens if the battery in the Portable Device stops working?

Can I use red light therapy daily?

How long should each treatment session last?

How far should I hold the device from my body?

Can I use skincare products before or after red light therapy?

Are there any side effects of red light therapy?

What's the difference between the LED Light Therapy Face & Neck Mask and the 300W Red Light Therapy Panel?

Can red light therapy help with specific conditions like acne, wrinkles, or joint pain?

Can I travel with my red light therapy device?

Red Light Therapy Devices

What shipping or delivery methods are available?

How long does delivery or shipping take?

How much does shipping or delivery cost?

Do you ship internationally?

How does Pargo Click & Collect work?

Shipping & Delivery

How do i signup for the rewards program?

How do i earn rewards?

How do i redeem rewards?

Do you offer discounts?

How do i get the "Introduction" discount?

How to redeem or apply a discount code?

Can i stack multiple discount codes together?

Discounts & Coupons

What payment methods are available?

How to make a payment for an order?

Can i pay for my order on delivery?

What is PayFlex?

Payments & Payment Methods

What is your refund & returns policy?

Do your products have a warranty?

Refunds & Returns

How can i get a discount?

How long does shipping take/cost?

Out of stock products?

Do you handle order and shipping address updates?

What should I do if I receive an automated email about rating an interaction?

Do you have a rewards program?Updated a year ago