What is your refund & returns policy?Updated a month ago
Returns Policy Validity:
- Returns are valid for 30d from the purchase date
- Returns are accepted only if the item(s) are in their original unopened packaging.
- If returning the item due to a change of mind, we'll refund you, less the courier/shipping costs, after confirming the item's correct condition upon return to our warehouse.
- Refunds are issued in the original payment method form of the order.
Return Instructions:
- If you are returning a product(s), please send an email to [email protected], with the following information:
- Order Number (Example: Order #64831)
- Full Name (Example: John Smith)
- Instructions noting whether you would like a refund or an exchange and the reason for the refund/exchange.
- Return items in original packaging to our address (see below).
NeuroActive
Attn: Returns/Exchanges
Attn: Returns/Exchanges
Unit 15 Linbro Business Park,
7 Mastiff Rd,
Klipfontein 12-Ir,
Sandton, 2090
Contact: 064 557 1020
The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by us.
PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.
Shipping Costs:
- Original shipping fees non-refundable.
- Return shipment cost at your expense.
- Shipping exchange items back to you is covered by us.
Non-Returnable Items:
- Clearance, closeout, and special order items are final; no returns or exchanges.
Refund Process:
- Refund credited to the original payment method.
- Timeframe: 1–10 days for return shipment, 1–2 days for processing, 3–5 days for your bank or credit card company to process the refund.