What is your refund & returns policy?Updated 3 months ago

Returns Policy Validity:

• Returns are valid for 30d from the purchase date
• Returns are accepted only if the item(s) are in their original unopened packaging.
• If returning the item due to a change of mind, we'll refund you, less the courier/shipping costs, after confirming the item's correct condition upon return to our warehouse.
• Refunds are issued in the original payment method form of the order.

Return Instructions:

• Create a ticket, here, with Order Number, Full Name, and refund/exchange instructions.
• Return items in original packaging to our address (see below).

NeuroActive

Attn: Returns/Exchanges

Unit 18, Olympia gardens

23 Olympia Street

Eastgate

2190

Contact: 061 582 0219

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by us.

PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.

Shipping Costs:

• Original shipping fees non-refundable.
• Return shipment cost at your expense.
• Shipping exchange items back to you is covered by us. 

Non-Returnable Items:

• Clearance, closeout, and special order items are final; no returns or exchanges.

Refund Process:

• Refund credited to the original payment method.
• Timeframe: 1–10 days for return shipment, 1–2 days for processing, 3–5 days for your bank or credit card company to process the refund.