What should I do if I receive an automated email about rating an interaction?Updated a month ago

If you receive an automated email requesting a rating, especially if it comes after your payment has been processed but before your order has delivered, there's no need to be concerned. This email is triggered automatically when a ticket is closed, and it can be disregarded if you've not yet received your order. We ensure your order is in process and you will be informed once it has been collected by the courier with the appropriate tracking information.