NeuroActive. Attn: Returns/Exchanges. Attn: Returns/ExchangesUnit 15 Linbro Business Park,7 Mastiff Rd,Klipfontein 12-Ir,Sandton, 2090Contact: 061 582 0219. The original shipping fees are non-refundable, and the cost incurred on your return shipment

<h2 id="isPasted">Returns Policy Validity:</h2><ul><li id="isPasted">Returns are valid for 30d from the purchase date</li><li id="isPasted">Returns are accepted only if the item(s) are in their original unopened packaging.</li><li>If returning the item due to a change of mind, we&apos;ll refund you, less the courier/shipping costs, after confirming the item&apos;s correct condition upon return to our warehouse.</li><li>Refunds are issued in the original payment method form of the order.</li></ul><h2 id="return-instructions">Return Instructions:</h2><ul><li>Create a ticket, <a href="https://help.optimized.co.za/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>, with Order Number, Full Name, and refund/exchange instructions.</li><li>Return items in original packaging to our address (see below).</li></ul>NeuroActiveAttn: Returns/ExchangesAttn: Returns/Exchanges Unit 15&#xA0;Linbro&#xA0;Business Park, 7 Mastiff Rd, Klipfontein 12-Ir, Sandton, 2090 Contact: 061 582 0219The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by us.PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.<h2 id="shipping-costs">Shipping Costs:</h2><ul><li>Original shipping fees non-refundable.</li><li>Return shipment cost at your expense.</li><li>Shipping exchange items back to you is covered by us.&#xA0;</li></ul><h2 id="non-returnable-items">Non-Returnable Items:</h2><ul><li>Clearance, closeout, and special order items are final; no returns or exchanges.</li></ul><h2 id="refund-process">Refund Process:</h2><ul><li>Refund credited to the original payment method.</li><li>Timeframe: 1&#x2013;10 days for return shipment, 1&#x2013;2 days for processing, 3&#x2013;5 days for your bank or credit card company to process the refund.</li></ul>

What is your refund & returns policy?

We are in the business of pleasing our customers and we are always happy to help and assist where possible! If you are experiencing a problem with one of our products, please submit a support ticket, for review and one of our agents will get back to

We are in the business of pleasing our customers and we are always happy to help and assist where possible! If you are experiencing a problem with one of our products, please submit a support ticket, for review and one of our agents will get back to you with more information ASAP.&#xA0; 1-Year Warranty from Purchase:&#xA0;<ul><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; font-size: 14px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">Redlight Wasitbelt</li><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; font-size: 14px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">Redlight Facemask</li><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; font-size: 14px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">Redlight Face Wand</li><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; font-size: 14px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">Redlight Portable 75W</li></ul>3-Year Warranty from Purchase:&#xA0;<ul><li dir="ltr" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; font-size: 14px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">Redlight A300 Device</li></ul> <br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

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General Product Information

What is the warranty on the red light devices?

Why do some LEDs on my Red Light Device look like they aren’t working?

What is red light therapy?

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Is the Face & Neck Mask wireless, and how long does the battery last?

How much electricity does the 300W Red Light Therapy Panel consume?

Does the 300W panel emit EMF?

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What's the difference between the LED Light Therapy Face & Neck Mask and the 300W Red Light Therapy Panel?

Can red light therapy help with specific conditions like acne, wrinkles, or joint pain?