Common questions and answers regarding our range of red light therapy devices
All of our red light devices include a standard manufacturer’s warranty,. 1. LED Face Mask - 3-year manufacturer’s warranty. 2. LED Light Therapy Wand - 1-year manufacturer’s warranty. 3. Portable 75w Device - 1-year manufacturer’s warranty. 4. 300w
NIR light is invisible to the naked eye. Don't worry, though - both the red (660 nm) and NIR (850 nm) LEDs are powered by the same supply, so if there was ever an issue with the NIR LEDs, the red LEDs would be affected, too. What is the difference be
Red light therapy is a non-invasive treatment that uses low-level wavelengths of red light to potentially improve skin health, reduce inflammation, and promote healing.
Red light therapy is generally considered safe when used as directed. However, it's always recommended to consult with a healthcare professional before starting any new treatment.
The frequency of use can vary depending on the specific device and your individual needs. Generally, daily use is safe, but always follow the recommendations for your particular device.
Results can vary, but many users report seeing improvements within 1-2 weeks of consistent use.
Yes, the mask is wireless. After a full charge using the C-type charger, the battery can last up to 1.5 to 2 hours.
While the light power is 300W (60 LEDs at 5W each), the actual electricity consumption is around 100W.
The panel does not emit EMF at the recommended treatment distance.
While not mandatory, you can wear eye protection for your own comfort during use.
Yes, you can use each light function separately. You have the option to use only red light or only blue light at a time.
If the battery stops working within the warranty period, we will replace it for you. The device can also be used while plugged in if the battery is depleted.
Yes, most red light therapy devices are safe for daily use. Always follow the specific instructions for your device.
Treatment times can vary depending on the device and the area being treated. Typically, sessions range from 3-20 minutes. You can use the light longer than recommended, but there's no evidence of additional benefits from extended use.
For most devices, including our 75W & 300w Device, keep it 15-20cm away from your body. Always check the specific instructions for your device.
It's generally best to use red light therapy on clean, dry skin. Apply skincare products after your treatment session for best results.
Red light therapy is generally well-tolerated with minimal side effects. Some users might experience temporary redness or warmth in the treated area, which typically subsides quickly. Please discontinue use immediately if any adverse effects occur.
The Face & Neck Mask is designed specifically for facial use and is portable and hands-free. The 300W Panel covers a larger area and is more versatile for full-body treatments. The mask is better for targeted facial treatments, while the panel is ide
While individual results may vary, many users report improvements in skin conditions like acne and fine lines, as well as relief from joint pain. Red light is often used for skin rejuvenation, while blue light (available in some of our devices) is co
Many of our devices, especially the portable ones like the LED Light Therapy Wand and the 75W Portable Device, are travel-friendly. Always check the voltage compatibility if traveling internationally, and consider any relevant airline restrictions fo